YOUR PRIVACY IS OUR POLICY
At The Real McCoy Snackfood Company we want your on-line experience to
be enjoyable and we take care to respect your privacy when you visit our
web site. We abide by a strict Code of Practice that demands we handle
your personal details responsibly. This Code also requires that we act
fairly and honestly in all communications. We do this gladly because we
know that if you have a good experience with us, you will want to visit
our web site again... and maybe even tell your friends about us.
We Provide Essential Online Information
- We provide clear, complete and up-to-date information online about
our business and the products and services we offer. This includes how
to get in touch with us. This information helps you to make informed choices.
- If you have a problem with any of our goods or services, you can make
a complaint by calling us direct on 02 9831 9200. We maintain your information
on our dbase together with details of the complaint. We can also be emailed
at snacks@therealmccoy.com.au with
any problems or complaints that you may have.
Information Collection/Use
- We only collect customer information that is necessary for what we
do. For example, when you place an order either by fax/phone or email,
we need to have your name, e-mail address, mailing address, credit card
number and expiration date. This enables us to process your order and
to notify you regarding its status. In addition, we limit the collection
of highly sensitive information about customers (e.g., racial, ethnic
origin, political opinions, etc.) because, in general, it is not necessary
for what we do.
- We always tell you who we are and what we intend to do with your information
when we receive it. We strive to be open - we will let you know what sort
of personal information we hold, how we collect it, how we use and disclose
it, if you want to know.
- We also ensure that your personal details are accurate, complete and
up-to-date when we use or collect them through our verification process.
- We only collect personal information by lawful and fair means. This
means we are never unreasonably intrusive when it comes to dealing with
our customers. From time to time, we may also collect non-personal information
from our customers. This helps us in our ongoing efforts to improve and
develop new products
We Will Respect Your Preferences
- We may also use the information we collect to keep you abreast of
changes of new changes to our web site, to inform you about new products
and services. If you would rather not receive this information, please
advise us by email to snacks@therealmccoy.com.au.
- We always provide customers with an opportunity to opt-out of receiving
future information on our products and/or services. If you don't wish
to receive new information, just e-mail us at snacks@therealmccoy.com.au and
we will delete your details from all internal marketing lists and future
campaigns.
Offering Information to Other Parties
- We only use or disclose information about our customers in ways they
would expect. This means we only use information to process your order
or to improve and develop new products. We may also use this information
to improve and update our website. In terms of disclosure, there is only
one instance where your name and address might leave our system. This
would happen only when we are dealing with a third party to conduct a
promotion. Example of this would be if we needed to give your details
out for shipment of the prizes.
- If you do agree to have your details transferred, be reassured: we
take steps to protect our customers'; privacy if we transfer personal
information about them to other organisations.
Let Us Know What You Think
Privacy is a sensitive issue. At anytime, if you believe we have not
adhered to these principles, please let us know by e-mail at snacks@therealmccoy.com.au and
we will make every effort to review and correct the problem. We also welcome
your questions and comments about privacy and our Code of Practice.
